Tuesday, March 7, 2006

Hello, we can't protect you...

Got this in the mail today:

P.O. BOX 4086
KALAMAZOO, Ml 49003-4086

March 1,2006

RE: Your CHECKCARD ending in nnnn

Dear ...:

We have been notified that a number of accounts may have been involved in a security breach. Based on the information provided to us, we believe your CHECKCARD may be affected. Although the breach was not at National City, we are taking steps to further protect you and your accounts.

As a precautionary measure, we will be issuing you a new card. We will send out a new card with a new card number later today. When you receive your new card, please activate it as soon as possible by calling the number indicated on the card. As soon as you have activated the new card, please destroy the old card. Please note, your personal identification number (PIN) will remain the same. Also, because you are receiving a new card number, you will need to contact any service providers with which you have recurring payments. You can continue to use your current card until 5:00 p.m. on Thursday, March 16, 2006, at which time it will be closed, unless we notify you otherwise.

Please be assured that your account is fully protected by National City's Zero Liability policy, which means you pay nothing in the event of unauthorized transactions to your old or new card. We encourage you to review your account statements and current account activity on a regular basis through telephone banking
or online using Online Banking. Be sure to notify us immediately of any unauthorized transactions to your account.

At National City, we are committed to the ongoing protection of our customers' accounts. Our Fraud Protection and Support team will continue to monitor your account for any unusual activity. We are working with Visa and other financial institutions to minimize fraud and to help prevent incidents in the future.

We apologize for any inconvenience and appreciate your cooperation as we work through this situation. If you have questions, please don't hesitate to call Customer Service Center at 800-925-9259. Thank you for choosing National City for your financial needs; we know you have a choice and appreciate your business.


Norman C. Patrick
Vice President, Consumer and Small Business Deposit Products

So I wonder which incident this stems from.

Update: The Pittsburgh Post-Gazette says:

Mr. Eiler wouldn't say how many cards were affected, other than it involved a "small percentage" of customers. He said the bank was being tight-lipped because it didn't want to jeopardize the ongoing investigation. National City began mailing letters to affected customers March 1. As a courtesy, those customers can continue to use their old cards until 5 p.m. March 16, after which the cards will be deactivated, the bank said. A spokesman for Visa USA issued a written statement yesterday tying the security breach to an undisclosed U.S. merchant. The statement indicated the problem affected a number of financial institutions in multiple states.

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